--- title: CRM Service --- OPTIBLACK - [Services](https://optiblack.com/services?hsLang=en) - [Customers](https://optiblack.com/customers?hsLang=en) [Book a strategy call](https://optiblack.com/book-a-call?hsLang=en) - [Services](https://optiblack.com/services?hsLang=en) - [Customers](https://optiblack.com/customers?hsLang=en) [Book a strategy call](https://optiblack.com/book-a-call?hsLang=en) CRM + AI voice agent + retention marketing # Win the lead in 60 seconds — then keep them buying. Our CRM + voice agent calls every lead within 1 minute, 24/7 — reaching 95% of inbound, replacing 2 SDRs and lifting qualified meetings 50%. Then our retention engine runs the email and SMS campaigns that turn first-time buyers into repeat orders. [Book 15-min call →](https://optiblack.com/book-a-call?hsLang=en) [See the features](https://optiblack.com/crm-services#features) LIVE CALL · agent connected 00:47 DL Dana Lewis · new inbound Pricing form · 41s ago Hi Dana — thanks for checking out pricing. Quick question, how many seats are you sizing for? Around 40, we're evaluating this quarter. ✓ Budget confirmed ✓ 40 seats · ICP fit ✓ Timeline: this quarter → Booking AE demo \< 1 min 95% +50% 2 SDRs / Inside the product ## See it running in your own stack. Lead pipeline & call log ![Lead pipeline & call log](https://optiblack.com/hubfs/crm-shot-lead-pipeline.png) Call detail & transcript ![Call detail & transcript](https://optiblack.com/hubfs/crm-shot-call-detail.png) / Features ## A CRM that acts on every lead — not just stores it. ⚡ ### Sub-60-second response Every new lead is called within a minute of hitting your CRM — the window when they still remember you. 24 ### Always on Nights, weekends and holidays covered. Leads never wait for business hours again. 🎙 ### AI voice qualification Natural conversation that qualifies on budget, fit and timeline — and sounds like your team. ⇄ ### Two-way CRM sync Every call, note, stage change and outcome writes straight back to your existing CRM. ⤳ ### Smart routing Hot, qualified leads are routed to the right rep or booked directly onto their calendar. 📅 ### Auto meeting booking Qualified prospects get a meeting scheduled live on the call — no back-and-forth email. ★ ### Call scoring & transcripts Full transcript, summary and a lead score on every conversation for coaching and audit. ↺ ### Persistent follow-up Automatic retries and multi-attempt cadences until the lead is reached or exhausted. ⚑ ### Human hand-off rules Regulated or complex conversations escalate to a licensed human, cleanly and on record. / From form-fill to booked meeting ## Five steps, under a minute. 01 ### Lead arrives A form-fill, trial or enquiry lands in your CRM. 02 ### Called in \<60s The voice agent dials instantly, day or night. 03 ### Qualifies Confirms fit, budget and timeline in conversation. 04 ### Books / routes Schedules a meeting or routes to the right rep. 05 ### Syncs Transcript, score and outcome write to your CRM. / Beyond the first order · Retention marketing ## Turn a first purchase into a lifetime of repeat orders. Acquiring the lead is half the job. We run the lifecycle email and SMS programs that bring buyers back — from the same customer data your CRM already captures. ✉ ### Lifecycle email campaigns Welcome, post-purchase, replenishment and win-back flows that trigger off real behaviour — not a batch-and-blast calendar. 💬 ### SMS campaigns Timely, compliant text campaigns for restock reminders, offers and back-in-stock alerts — where open rates actually convert. ◔ ### Behavioural segmentation Segments built from purchase history, RFM and product affinity so every message lands with the right customer. ↺ ### Win-back & replenishment Automated cadences that catch lapsing customers and time replenishment to each buyer's real reorder cycle. ⚗ ### A/B tested & optimised Subject lines, offers and send times are continuously tested against revenue per recipient — not just opens. ◑ ### Attributed to revenue Every flow ties back to repeat-order rate, LTV and revenue — reported in the same dashboards as your pipeline. Repeat orders The metric every flow is built to move Email + SMS One coordinated lifecycle, two channels Higher LTV More revenue from customers you already won Replaced 2 SDRs "They have been very helpful in providing Dev and CRM support and great strategic advice to streamline our martech stack." ST Scott Taylor · MD, Australian Sports Camp / 15-minute exploration call ## Never let a lead go cold again. We'll go through your CRM, product, and analytics data together and show you exactly where growth is leaking. No setup. No dashboards. Just signal. [Book a strategy call →](https://optiblack.com/book-a-call?hsLang=en) [OPTIBLACK](https://optiblack.com/?hsLang=en) US: 1309 Coffeen Ave, Suite 1200, Sheridan, WY 82801 · +1 682 297 2970 — India: 297 Designs, 74 SBK Society, Paldi, Ahmedabad 380007 · +91 9819394297 Services [Data services](https://optiblack.com/services?hsLang=en) [CRM services](https://optiblack.com/services?hsLang=en) [AI services](https://optiblack.com/services?hsLang=en) [Book a call](https://optiblack.com/services?hsLang=en) Company [Customers](https://optiblack.com/customers?hsLang=en) [About Us](https://optiblack.com/about-us?hsLang=en) [Insights](https://optiblack.com/insights?hsLang=en) © 2026 Optiblack · 2× Mixpanel Partner of the Year · vishal@optiblack.com